Technical Support Specialist 1 *Please apply online at www.surreycareers.ca Municipality: City of Surrey This posting closed on August 13, 2017 at 4:30 PM Job Description: The Technical Support Specialist 1 works under direct supervision to build, test, maintain, and operate associated technology. This role comprises of tasks such as completion of Service requests and incidents within specified time periods, 1st and 2nd level Client Support, Investigate, assess and resolve software, hardware and communication problems on networked computers, isolate and resolve performance issues, build, re-image, upgrade, or replace desktop hardware, software, and peripherals, as well as related functions as required. Duties: As a Technical Support Specialist 1, you will be able to demonstrate: ??? An understanding of Windows Desktop operating systems and common desktop applications ??? An understanding of Windows Server core functions like Active Directory, Group Policy, DHCP, and DNS; an understanding of IP addressing ??? The ability to deliver a great and repeatable customer service experience ??? Technical problem solving, and root cause analysis ??? The ability to produce and maintain technical, peer, and end user documentation ??? The ability to improve operational processes and technical configurations ??? The ability to manage multiple tasks and priorities, coordinate with customers and teams ??? The ability to stay current with industry trends and technologies, an aptitude for learning ??? Complete work assignments and react to situations and problems by taking action and balancing priorities ??? Consult and collaborate with others as required ??? Provide advice and guidance to junior staff in a proactive manner and use resources responsibly Educational Requirements: The successful candidate will have: ??? A diploma in a directly related field from a recognized institution, plus three (3) years of directly related experience, OR ??? A Bachelor???s degree in a directly related field from a recognized institution, plus one (1) year of directly related experience, OR ??? Technical courses in the field plus 5 years of directly related experience. E-mail: humanresources@surrey.ca Fax: Opening Date: July 13, 2017 08:30 AM Closing Date: August 13, 2017 04:30 PM Back