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Clerk-Typist 3 (Permits)
Municipality: City of White Rock This posting closed on

January 20, 2017
at 4:30 PM
Job ID: 2016-64 (Please quote job ID on resume when applying)
Department: Planning and Development Services Department
Duties: The Planning and Development Services Department seeks an individual with outstanding customer service and interpersonal skills to join their team on a Temporary-Full Time basis for approximately twelve (12) months. In this role you will be primarily responsible for providing front-line customer service and administrative support to the department, including accepting and tracking permit applications, and providing information and assistance at the front counter, over the telephone and through email regarding departmental activities, regulations and procedures. Your role will include delivering customer service in a professional and courteous manner, and handling customer complaints with a considerable amount of judgement to mitigate escalation of issues to senior levels of the organization. Other job duties are maintaining a variety of departmental records, files and accounts, and performing other routine clerical tasks. The successful candidate is a self-starter, driven, highly organized, and possesses outstanding communication skills and customer service skills.
Educational Requirements: ??? Completion of Grade 12 supplemented by word processing and administrative courses, preferably Microsoft Office Suite training, plus sound related experience performing reception and clerical functions; or an equivalent combination of training and experience
??? Working knowledge of the terminology and processes related to building, zoning, bylaw, and permit and license matters
??? Sound knowledge of computer systems and software applications, including Tempest and Vadim, related to the job duties, and the ability to operate a variety of office equipment, including a switchboard
??? Proficiency in the use of computer software including Microsoft Office with strong word processing and typing skills and the ability to use and create templates, spreadsheets and mail merges
??? Sound knowledge of business English, spelling, punctuation and arithmetic
Skill Requirements: ??? Ability to deal effectively with the public and a variety of other internal and external contacts in processing inquiries and complaints and provide a variety of factual information and related services in a professional manner; plus ability to work effectively under pressure while dealing with contentious matters and difficult customers
??? Ability to work collaboratively with others and to make a positive contribution to a team environment
??? Ability to perform clerical duties with accuracy and detail and in accordance with established rules, regulations, policies and procedures
??? Ability to type a variety of material, compose routine correspondence and prepare and maintain files, records, reports and related material
??? Ability to exercise initiative and make decisions in accordance with applicable rules, regulations and policies
??? Ability to prioritize workloads, to work independently with minimal guidelines and supervision, and to perform tasks under periodic work pressure
Salary: The hourly wage for this position is $24.32 ??? $28.59 (2017 rates) with select benefits offered.
Additional Information: If your experience and education have prepared you for success in this role and you are committed to working in a manner that supports a respectful, healthy, and safe environment, we invite you to apply. Please submit a cover letter and resume. Please note only complete applications will be considered.
Web Address: www.whiterockcity.ca/careers
Address: City of White Rock
15322 Buena Vista Ave
White Rock, BC V4B 1Y6
Fax: 604-541-2150
Opening Date: January 4, 2017 08:30 AM
Closing Date: January 20, 2017 04:30 PM

Attachments for Clerk-Typist 3 (Permits)
Attachment Type Size
2016-64 Job Posting Job Posting 252 KB

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