Operational Communications Centre (OCC) Shift Manager Municipality: City of Surrey This posting closed on March 20, 2012 at 4:30 PM Job ID: 12-MGT-03 (Please quote job ID on resume when applying) Department: RCMP Job Description: The Surrey RCMP is seeking a dedicated professional who is committed to teamwork, continuous improvement, and providing superior customer service. Continued growth and change make the Shift Manager position a truly challenging career opportunity for an innovative, proactive and action-oriented Manager to lead the day-to-day operations of the Operational Communications Centre in the delivery of emergency communications services to our residents and clients. In this role, you will be responsible for the leadership of Telecommunications Operators and Switchboard Operators to ensure that the needs of our clients are met in a professional and efficient manner. Under the general direction of the Operational Communications Centre Manager, you will implement strategies and manage service level standards, liaise with clients and internal departments, perform scheduling of shifts, meet deadlines and assist other staff in the performance of their duties. This position requires an analytical individual who is a proactive, critical thinker with a strong knowledge of labour relations, progressive discipline and a good understanding of Change Management and performance management concepts. You must possess excellent interpersonal and communication skills including the ability to interact/build relationships with all levels of staff and an aptitude for bringing people together. The minimum requirement for this position is a diploma in a management related field. A degree would be an asset and five years of progressively responsible experience within an Operational Communications Centre is required. This position would require working rotating shifts, including holidays and weekends. A Top Secret RCMP security clearance is also required. Web Address: www.surreycareers.ca Address: 14245 - 56th Avenue Surrey, British Columbia V3X 3A2, Canada E-mail: Fax: Opening Date: January 20, 2012 08:30 AM Closing Date: March 20, 2012 04:30 PM Back